Pony Express Movers

Kansas City, MO · DOT# 382747

Satisfactory

What the FMCSA Record Says About Pony Express Movers

Pony Express Movers operates under USDOT number 382747 and is headquartered in Kansas City, MO. Pony Express Movers's FMCSA file shows it currently holding a "Satisfactory" FMCSA safety rating. As for how long it's been operating, it falls in the second-longest-tenure quartile among the carriers we track.

This carrier's FMCSA complaint file shows 2 complaints, or 0.20 per 1,000 shipments -- we label that Low risk on our absolute scale. That's a below-median complaint rate relative to the other carriers in this dataset. Last inspection date on file: 2026-02-12.

FMCSA records show Pony Express Movers holds active HHG (Household Goods) authority. Separately, the carrier meets the FMCSA minimum of $300,000 with $300,000 on file.

How we read this record, and what to verify before booking

Consumers should always cross-check figures on this page against the live FMCSA SAFER lookup for the most current reading, since complaint rates and safety ratings change over time. The FMCSA's household-goods complaint process covers disputes over lost or damaged items, hostage-load situations, estimate accuracy, late delivery, and billing disagreements, so a complaint count reflects a broad set of consumer-protection issues rather than any single type of failure.

The "per 1,000 shipments" rate and risk-level label above are PlainMove's own computed estimate, not a figure FMCSA itself publishes (FMCSA does not release a per-carrier shipment-volume field, so any complaint-per-shipment rate is necessarily an estimate). We are currently reviewing the accuracy of this estimation method; until that review is complete, treat the rate and risk-level label as illustrative rather than a verified measurement, and rely on the raw FMCSA complaint count and the live SAFER lookup above for anything decision-relevant.

Before signing any binding estimate, verify DOT# 382747 directly on safer.fmcsa.dot.gov, confirm that HHG authority is still active on the day you book, and request the carrier's cargo and liability certificates in writing. Authority, insurance, and complaint history together form the minimum FMCSA-backed due-diligence floor for any legitimate interstate household-goods move.

FMCSA Safety Record

Operating Status AUTHORIZED
HHG Authority Yes
Safety Rating Satisfactory
Last Inspection 2026-02-12
Years Operating 22 years

Complaint History

Insurance Required $300,000
Complaint Count 2
Insurance on File $300,000
Complaint Rate 0.2/1000 shipments
Risk Level Low
Always verify independently: confirm current details for DOT# 382747 on FMCSA SAFER before booking.
How to Research Your Mover
  1. Look up DOT# 382747 at safer.fmcsa.dot.gov
  2. Check for active operating authority and valid insurance
  3. Review complaint history on the FMCSA complaint database
  4. Verify the mover gives a binding estimate (not a "not-to-exceed" quote)
  5. Check BBB rating and independent reviews
Full guide: How to check FMCSA records →

Read our methodology - how this data is sourced, computed, and verified.

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Data sourced from official FMCSA SAFER carrier records. See our methodology for details. Retrieved and formatted by PlainMove Editorial

Verify with FMCSA SAFER →

Every figure on PlainMove is computed directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.